Help Centre
Answers to the most asked questions at dbt99
All the important questions about deposits, withdrawals, bonuses, verification, accounts, and casino in one place — in plain English.
While playing at dbt99, many questions come to mind — how to deposit money, how bonuses work, or what to do if there is a problem with your account. On this page we have provided detailed answers to all those questions divided into five categories. If you do not find your question here, contact us directly via our 24/7 live chat or email.
Category 1
Questions about Deposits
Log in to dbt99 and go to the "Deposit" section. Select the Nagad option. Send the payment to our Nagad number and enter the transaction ID in the form. Your account balance is usually updated within a few minutes. The minimum deposit amount is ৳100.
The minimum deposit amount at dbt99 is ৳100 for every payment method. That means you can start depositing from ৳100 whether you use bKash, Nagad, Rocket, or bank transfer. Start small and build up your experience gradually.
dbt99 currently supports four payment methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major commercial banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. Credit or debit cards are not accepted at this time.
First, confirm from your payment app that the transaction was successful and save the transaction ID. Then contact us via dbt99 live chat or by email at [email protected] with that ID. Our team will verify and resolve the issue quickly.
dbt99 does not charge any processing fee on deposits. However, bKash or other mobile banking services may apply their own transaction charges — that is entirely governed by their own policies. Check the bKash website or app for accurate details.
Category 2
Verification & Documents
dbt99 usually requests identity verification for large withdrawals or during security reviews. This process is followed to keep your account secure and to prevent any unauthorized use. The sooner you complete verification, the sooner your account continues to function normally.
A National ID card (NID) is the preferred document. A valid passport or driving licence is also accepted. The document photo must meet three conditions: it must be clear, all four corners must be visible, and it must not be expired.
Verification is important for two reasons. First, it confirms that the account is being operated by its genuine owner. Second, it helps prevent fraud and money laundering. The main purpose is to ensure the security of your funds and personal information.
If verification is rejected, the reason is usually sent by email. This often happens when image quality is poor, the document is blurry, or a corner is cut off. Take a new photo in good lighting and resubmit the document. If the problem persists, contact [email protected] directly.
Category 3
Responsible Gaming
Some common signs are: betting more than your budget, playing more to recover losses, neglecting family or work, and being unable to stop playing. If you notice these signs, take a break and visit our responsible gaming page.
Yes, you can set your own deposit limit. This feature helps you stay in control while playing. To set or change a limit, go to account settings or contact our support team for help.
Cooling-off means temporarily closing your account for a set period. Self-exclusion allows you to take a longer break from your account. To activate either option, send a request via live chat or to [email protected] — our team will assist you promptly.
You will find detailed information and tools on dbt99's responsible gaming page. You can also seek advice from a mental health professional or counsellor in Bangladesh. Remember, asking for help takes courage — we are always here for you.
Category 4
Casino & Table Games
In roulette, a ball is spun on a rotating wheel. Players bet on which pocket the ball will land in. You can place bets on a specific number, colour (red or black), odd or even, or a group of numbers. dbt99 offers European roulette and several other variants.
Betting limits for table games at dbt99 vary by table — some tables allow lower bets, while others have higher limits for experienced players. To find out the specific limits, check each table's details in the game lobby or ask support.
In baccarat, you bet on which of two hands will be closer to 9 — Player, Banker, or Tie. Each hand receives two cards and a third card may be dealt according to the rules. It is very popular among Bangladeshi players for its simple rules and fast pace.
Yes, both Teen Patti and Andar Bahar are available in the live casino section of dbt99. Teen Patti is the traditional three-card game from South Asia, and in Andar Bahar you bet on which side a card will fall. You can enjoy a real experience with a live dealer.
The dbt99 website is fully optimised for mobile. With a good internet connection, you can enjoy live casino smoothly on a smartphone or tablet. You get all the features directly from the browser without needing to download a separate app.
Category 5
Questions about Accounts
Go to the dbt99 registration page and fill in the form with your mobile number or email, your preferred username, and a password. You must be at least 21 years old. If all the information is correct, your account will be activated instantly.
To change important details such as a phone number or email, you will need to contact support, as these cannot be changed directly for security reasons. General information such as a display name can be changed from account settings.
A strong password should have at least 8 characters and include a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your date of birth or simple sequences (123456), and do not reuse a password used anywhere else.
Logging in from a new device or browser may prompt an additional verification request for security, such as an email or SMS OTP. This is done to keep your account secure. If you provide the correct information, logging in from the new device will be completed easily.
Click the "Forgot password" option on the login page and enter your registered email or phone number. A recovery link or code will be sent to you. If you have trouble, get help directly via live chat.
Have more questions? We are ready to help
Our experienced support team is by your side seven days a week, twenty-four hours a day — in both Bengali and English.